Customers can contact us within 30 days from the date of receiving item(s) except the Non-Returnable items. If you have received defective or damaged, wrong size or wrong product, please email us immediately.
On Roisse' duty:
1. Roisse will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
Please send us a clear picture of the problem, after confirming it is our fault, we will arrange a refund of product price or exchange the item to customers.
On customer's duty:
1. Incorrect order (size of the item):
If the customer has ordered an incorrect size or product, we can also manage return/exchange for them.
2. Unwanted or unsatisfied items:
If the customers decide that they no longer want the item, they can apply a return for refund or exchange. Please note the items should be on brand new items, unworn, unwashed and unused if customers need to return to us.
Note: On customer's duty, customers will be responsible for paying the return shipping fee and then we can arrange an exchange or refund(not include the original shipping fee).
Non- returnable items:
We will not accept returns under the following conditions:
1. Items out of the 30 days warranty time-limit.
2. Washed, worn, used or misused items.
Please note that the item(s) must be returned with all of the barcode tags intact. All returned items must be in a brand-new condition, unused, unwashed and with the original tags and package.